Training & Solutions

TRAINING

In times where the demand and supply of skilled workforce is unbalanced specially at the grassroot levels | lower end of the hierarchy; the people that actually matter due to personal connect with the client’s, QEI has stepped in to provide In person Training by expert and experienced professionals.

• Food & Beverage Service: Training covers basic techniques | SOP’s | Soft Skills encompassing areas like IRD | Lunch Dinner Service | Breakfast service.
• Front Office & Reservation: Training the colleagues in soft skills | handling guests | SOP’s | telephone etiquette’s—for both the Front Desk as well as the Reservation team.
• House Keeping: Soft Skills | Eye for Detail while carrying out the cleaning processes | Guest Service | Telephonic behaviour|response.

SOLUTIONS

The result | outcome of the audits carried out during onsite visit or through the “Proactive Guest Platform” need to have a solution. Once diagnosis is carried out and the problem is identified the same needs to be resolved? Here is where QEI can step in or provide solutions to the issues plaguing the unit | property. Corrective measures are provided | shown which ensures the turnaround is done quickly and effectively.