It has been extremely instrumental and successful in attaining the desired results in terms of a “Guest Journey” — from the time the consumer initiates contact with the unit / property to the Departure.

Detailed coverage of all aspects that a consumer might /may use or experience during his visit / stay.

Ability to attach telephonic conversations or upload real time pictures which when passed down the line makes it more viable in terms of understanding the issues and relating them with the operations.

Condition of the property (unit) / Soft skills of the personnel extensively covered.

Provides a measuring Yard stick to the Management to show areas of improvement & strength.

The report enables the client to understand and move towards a more effective and robust system.

Connect with the Training | Learning | Development team to recognize the shortcomings projected through the reports.

Implement programs or facilitate training, specifically targeting the areas of opportunity or improvement in terms of soft skills or product.

The Guidelines | Pointers for each parameter in the entire Audit App could be used as a training Manual, which if followed religiously would guarantee a positive growth.

IT based: Entirely driven on technology, keeping up with the current times and up to date with technology.

Simple Hardware: The platform can be accessed on any smartphone or tablet with an internet connection.

User Friendly: Simple and easy to navigate, enabling even a layman to function.

Reports: Gradings based on the inputs given for each parameter.Reports can be shared over Mail / WhatsApp or printed or downloaded on the system.

Unlimited Report Size: No limitations on the size of the reports being shared.

Attachments: Allows the client to upload real-time pictures, videos, and audio clips, thus ensuring “Specifics” and “Genuineness” while reporting.

Economical:The subscription is pocket-friendly, therefore economical, not pinching on the “Budget”.

Advised to use and complete all the parameters of the Guest Journey once a week.

Preferably, the Self Audit should be conducted or executed by the General Manager / Operations Manager, or the second in command of the Hotel/Resort, or by the HOD of the concerned department/area.

The reports should be evaluated at the completion of every audit and once a month, with combined/cumulative results for the preceding month.

It is advised to conduct an “in-person” external audit by QEI once a year to get a third-eye view and compare it with the internal Self Audits conducted.